Maple Plain’s Anne Rothstein receives top customer service honor

Anne Rothstein, an American Family Insurance agent in Maple Plain, MN, has been recognized for providing an outstanding customer experience under the American Star Excellence in Customer Experience Certification Program.

“Customers are our number one focus, and agents who earn the American Star Excellence in Customer Experience Certification have been given the highest marks from customers for excellent service,” said Bill Westrate, chief operating officer of American Family Insurance. “These agents provide the exceptional service and attention customers expect and deserve, time and time again.”

The service excellence distinction was determined through an evaluation process conducted under guidelines established through the American Star Excellence in Customer Experience Certification Program.

The process consists of a customer satisfaction survey, which measures customers’ overall experience with their current American Family agent.

Rothstein has been an agent for American Family since January, 2012. Her office is located at 5269 US Highway 12 Maple Plain.